THE RETREAT SUCCESS COLLECTIVE

TERMS AND CONDITIONS

Last Updated: May 6, 2025

Please read these Terms and Conditions ("Terms") carefully before enrolling in The Retreat Success Collective program ("Program") offered by PALOMA NEUMAN ("Company," "we," "us," or "our"). By purchasing, accessing, or participating in the Program, you agree to be bound by these Terms.

1. PROGRAM DESCRIPTION

The Retreat Success Collective is a 6-month membership program designed to help wellness professionals and business owners create, market, and run successful retreats. The Program includes digital training materials, templates, community access, and group coaching calls as described on our enrollment page. This is a group program and not individual 1:1 coaching services.

2. PROGRAM NATURE AND LIMITATIONS

2.1 Group Program

The Retreat Success Collective is a group membership program and does not constitute 1:1 coaching services, unless explicitly indicated as a bonus offering. The Program provides generalized education, resources, and group support, but not personalized coaching outside of any specifically described 1:1 sessions included as bonuses.

2.2 Participation

We reserve the right to determine participation eligibility and to decline participation to anyone at our sole discretion.

3. REGISTRATION AND PAYMENT

3.1 Registration Process

To register for the Program, you must complete the enrollment process on our website and submit the required payment.

3.2 Payment Options

We offer the following payment options:

• Single payment of $1,195 (promotional price valid through May 23, 2025)

• Payment plan: $299 initial payment plus 3 additional monthly payments of $299 each

After May 23, 2025, the full price will increase to $2,250.

3.3 Payment Processing

All payments are processed securely through Stripe and PayPal. By providing your payment information, you authorize us to charge your payment method for the agreed-upon amount.

4. PROGRAM ACCESS AND DELIVERY

4.1 Access Period

Upon successful registration and payment, you will receive:

• Immediate access to the Program materials and dashboard

• 6 months of access to the private community

• Access to monthly live Q&A calls or additional training

• Lifelong access to the course training materials and Retreat Leader Dashboard

4.2 Delivery Method

Program content will be delivered through:

• Our online membership portal

• Private online community platform

• Live video conference calls

• Email communications

• Other platforms as we see fit

4.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

5. PROGRAM CONTENT AND INTELLECTUAL PROPERTY

5.1 Ownership

All Program materials, including but not limited to videos, workbooks, templates, documents, and resources, are the intellectual property of the Company and protected by copyright and other intellectual property laws.

5.2 License for Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Program materials for your personal business use only. You may not:

• Share your login credentials with others

• Distribute, reproduce, sell, or license any Program materials

• Create derivative works based on Program content

• Use Program materials to train others or create competing products or services

5.3 User-Generated Content

By sharing content, questions, or feedback within the Program community, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute such content for educational or promotional purposes.

6. COMMUNITY GUIDELINES

When participating in our online community, you agree to:

• Respect fellow participants and maintain professionalism

• Refrain from sharing promotional content without permission

• Not engage in harassing, discriminatory, or inappropriate behavior

• Not share community content with non-members

We reserve the right to remove participants who violate these guidelines without refund.

7. ADDITIONAL SERVICES AND MATERIALS

We may offer additional materials or services throughout the Program. Such additions are at our sole discretion and subject to these Terms.

8. REFUND POLICY

8.1 No Refund Policy

Due to the immediate access to digital materials and the limited enrollment nature of this Program, all sales are final, and no refunds will be issued.

8.2 Payment Plan Obligations

If you select the payment plan option, you are obligated to complete all payments regardless of your level of participation or satisfaction with the Program.

9. CANCELLATION POLICY

9.1 By Participant

You may cancel your participation in the community portion of the Program at any time; however:

• No refunds will be issued

• You will maintain access to the materials until the end of your paid term

• Payment obligations remain in effect if on a payment plan

9.2 By Company

We reserve the right to terminate your access to the Program if:

• You violate these Terms

• You fail to make timely payments

• You engage in disruptive behavior in the community

• We discontinue the Program for any reason

10. RESULTS DISCLAIMER

10.1 No Guarantees

While we provide tools, strategies, and support to help you succeed with retreats, we cannot guarantee specific financial results, retreat registrations, or any particular outcome. Results vary based on numerous factors including your implementation, business model, marketing efforts, and market conditions.

10.2 Testimonials

Any testimonials or examples shared in our marketing materials represent individual experiences and are not guarantees of your results.

11. LIMITATION OF LIABILITY

11.1 No Professional Advice

The Program provides business education and is not professional legal, financial, or health advice. You should consult appropriate professionals for advice specific to your situation.

11.2 Liability Cap

To the maximum extent permitted by law, our total liability for any claims related to the Program shall not exceed the amount you paid for the Program.

11.3 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, arising out of or relating to these Terms or the Program.

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses (including attorney fees) arising from your violation of these Terms or use of the Program.

13. CONFIDENTIALITY

13.1 Our Confidential Information

You agree to keep all Program materials and methodologies confidential and not share them with non-participants.

13.2 Your Confidential Information

While we take reasonable measures to protect information you share, we cannot guarantee absolute confidentiality in group settings or online platforms. Exercise discretion when sharing sensitive business information.

14. PROGRAM MODIFICATIONS

We reserve the right to:

• Modify Program content or delivery methods

• Update these Terms at any time

• Reschedule or cancel calls with reasonable notice

• Change community platforms or features

Material changes to these Terms will be communicated via email.

15. GOVERNING LAW AND DISPUTE RESOLUTION

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.

15.2 Dispute Resolution

Any dispute arising from these Terms shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with applicable arbitration rules.

15.3 Class Action Waiver

You waive any right to participate in class actions or class arbitrations related to the Program.

16. MISCELLANEOUS PROVISIONS

16.1 Force Majeure

We shall not be liable for any failure to perform due to causes beyond our reasonable control, including but not limited to acts of God, pandemic, war, terrorism, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, or strikes.

16.2 Entire Agreement

These Terms constitute the entire agreement between you and the Company regarding the Program and supersede all prior agreements and understandings.

16.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16.4 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

16.5 Assignment

You may not assign your rights under these Terms without our prior written consent. We may assign our rights to any affiliate or successor in interest.

17. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

PALOMA NEUMAN,

HELLO@PALOMANEUMAN.COM

+1 (619) 991-2243

ROLANDO KNOLLS DRIVE LA MESA, CA 91942

By enrolling in the Program, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last Updated: May 6, 2025